Reference

How xe99 Handles Your Personal Information

This privacy policy covers what data xe99 collects when you create an account, make deposits via bKash, Nagad or Rocket, and use the platform — and exactly how we protect it.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and session controlsYour right to request dataClear contact path for privacy queries

Explore the Lobby Read FAQ

What We Collect and Why We Need It

xe99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide — name, contact information, and the payment method you choose to fund your wallet, whether that is bKash, Nagad or Rocket. We use this information to verify your identity, process deposits and withdrawals,

1
and keep your account secure. Transaction records linked to your bKash or Nagad number are retained as required by financial compliance obligations, not for marketing. When you browse on mobile, we also collect device identifiers and session data to maintain continuity across browser and app sessions
2
— so your account state is preserved whether you switch from your phone to a desktop mid-session. We do not sell your personal data to third parties. Data shared with payment processors like Rocket or Nagad is limited strictly to what those providers need to complete
3
your transaction. You have the right to request a copy of the data we hold on you, ask for corrections, or raise concerns about how your information is used. Availability of all services, including how data is processed, depends on your local law and the eligible
4
regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request access to records we hold, or need to correct information linked to your account or your bKash and Nagad payment details, our support team is the right first step. We aim to acknowledge privacy queries and route them to the right person without delay.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical controls and internal policies to keep your account data secure. Payments processed through bKash, Nagad and Rocket pass through encrypted connections, and your account PIN and login credentials are never stored in plain text on our systems. Here is what each layer of protection actually does for you.

Encrypted Connections

All data exchanged between your device and our platform — including bKash and Nagad payment flows — travels over SSL-encrypted connections that block interception.

Cookie Controls

We use session cookies to keep you logged in across pages and analytical cookies to understand how the mobile interface is used. You can manage cookie preferences in your browser settings.

Data Retention Policy

Account and transaction data is retained for the period required by financial and compliance obligations. Once that period lapses, records are securely deleted or anonymised.

Third-Party Access Limits

We share only the minimum data necessary — for example, your Rocket or Nagad number when processing a payment. No broader profile data is passed to external parties for advertising.

Common Questions About Your Data at xe99

These are the questions we hear most often from people in Bangladesh who want to understand exactly how their account information and payment data is handled. If your question is not here, reach out via live chat or the account help page.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We use this to verify your identity and process transactions.

Your bKash or Nagad number is shared only with the relevant payment processor to complete your deposit or withdrawal. It is not passed to marketing partners or other third parties.

Submit a request through the privacy form in your account settings, or contact support via email. Include your registered number and the type of data you want to access.

You can request deletion of personal data not covered by mandatory retention rules. Financial transaction records linked to Rocket, Nagad or bKash payments may be retained as required by compliance obligations.

We use session and analytical cookies. Session cookies are essential for keeping your account active; analytical cookies can be managed through your browser settings at any time.

How we process data may vary depending on your local law and the eligible regions we serve. Access to xe99 services and the applicable data rules depend on where you are located.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSlot Surge InfoXe99 Banking

How xe99 Handles Your Personal Information

Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Encrypted Connections

Cookie Controls

Data Retention Policy

Third-Party Access Limits

Common Questions About Your Data at xe99

01 What personal data does xe99 collect when I register?

02 Is my bKash or Nagad number shared with anyone outside xe99?

03 How do I request a copy of the data xe99 holds about me?

04 Can I ask xe99 to delete my account data?

05 Does xe99 use cookies, and can I turn them off?

06 Does the privacy policy apply the same way in all regions?

Privacy Policy

Related pages

Related pages